Blog | Article

How Gemba Walks Can Facilitate Your Improvement Work

A Gemba Walk is a powerful Lean method used to identify waste and improvement opportunities, directly where value is created. By visiting the workplace and observing processes firsthand, management gains insights that go beyond reports and assumptions.

What's a Gemba Walk?

A Gemba Walk is one of the most powerful tools for understanding the current state of a business, identifying waste, and creating opportunities for learning and improvement. This method, which is a central part of Lean, involves management and employees visiting the place where value is created (gemba = “the real place” in Japanese), such as the production floor. The goal is to observe, understand, and learn from daily work rather than to control, judge, or point out flaws.

At its core, a Gemba Walk is about moving from assumptions and reports to firsthand observations. By following the workflow in practice, it becomes possible to identify where unnecessary delays, detours, or rework occur insights that form the foundation for real improvement work.

A key principle of Gemba Walks is to leverage the knowledge of those doing the work. These employees have the deepest understanding of the organization’s challenges and potential. When management’s observations are combined with employees’ experiences, a reality-based foundation for improvements is created, far beyond gut feeling or assumptions.

Digital Tools for Gemba Walks

Gemba Walks can be conducted in various ways. The most common approach is using lists, often on whiteboards or paper. Regardless of format, the purpose is the same: to understand how work is actually performed and to drive improvements.

With Boards on Fire’s digital solution for daily management, the value of Gemba Walks is enhanced even further. You can easily plan, conduct, and follow up on rounds directly via mobile, tablet, or computer, without losing your presence on the floor.

By combining physical Gemba Walks with digital daily management, observations are not just noted in the moment, they are preserved over time, compared, and translated into concrete actions. All relevant information is collected on a single platform, from production data and KPIs to improvement proposals and 5S evaluations. This makes Gemba Walks more than a routine review; they become a structured, data-driven, and powerful tool for continuous improvement and long-term operational development.

How to Conduct a Gemba Walk

A Gemba Walk is simple to perform but requires discipline and attention to detail. Here’s how to do it:

  1. Define the purpose. Decide why the Gemba Walk is being conducted. It could be to understand a workflow, identify waste, or follow up on improvement work.

  2. Go to Gemba (where value is created). Visit the workplace where value-creating work occurs, e.g., the production line, warehouse, or assembly station.

  3. Observe. Watch how the work is actually performed, not how it is described in reports. Pay attention to flow, pace, variation, and interaction.

  4. Ask questions. Talk to employees about processes, challenges, and ideas for improvement in a supportive, non-critical manner.

  5. Summarize and prioritize. Compile observations and insights, distinguish between facts and assumptions, and identify opportunities for improvement.

  6. Follow up and act. Use the insights to drive continuous improvement and Lean initiatives. Track results and provide feedback to employees.

Summary

A Gemba Walk is not a meeting, an inspection, or just another method. It is a mindset: leading by understanding reality together with those who live it every day. It focuses on understanding what works well today, what makes work difficult or unnecessarily complicated, and where delays, interruptions, or rework occur.

Three things to keep in mind during Gemba Walks:

  • Listen more than you talk. Your job is to understand, not instruct.
  • Focus on the process, not the individual. Problems almost always arise from the system, not the person.
  • Follow up on what you promise. Credibility is built through action, not presence.

Three things to avoid:

  • Providing quick fixes on the spot. This often shuts down discussion and misses the root cause.
  • Using Gemba as an audit or control tool. This immediately reduces openness.
  • Skipping follow-up. Without it, Gemba becomes an empty ritual rather than a learning tool.

Book a demo, and we’ll be happy to show how Boards on Fire can support your organization!

https://www.datocms-assets.com/56488/1744200650-boardsonfire-ellen-citron.jpg

Ellen Citron

Marketing Coordinator

Related articles

Happens at Boards on Fire

Latest from the blog

Free web demo

We can tell you all about Boards on Fire. But it's easier to show you. Our web demo gives you the basics in 30 min.