Cases | Swecon

How Swecon Saves 7.5 Hours per Week with Boards on Fire

After many years of working with analog processes, the Volvo dealer Swecon has now digitalized its daily management across all 21 sites in Sweden. By replacing manual routines with Boards on Fire, Swecon has gained more structured processes, access to real-time data, more engaged teams, and significantly smoother deviation management. Altogether, their 20 technicians have been able to free up a total of 7.5 hours per week by handling deviations in Boards on Fire.

Swecon's doing a pulse meeting in boards on fire

– I truly understand why we chose Boards on Fire’s solution for digital daily management, even when there were other options available. It is incredibly easy to work with. If we were to start this journey again, I would choose Boards on Fire once more, says Peter Norgren, Lean Manager at Swecon.

Founded in 1999, Swecon is today an authorized nationwide partner of Volvo Construction Equipment. Over the years, the company has grown and expanded its operations through reseller agreements for both Volvo Penta Industrial Sweden and Ammann. With a strong focus on expertise, quality, and long-term relationships, Swecon works closely with its customers. From machinery and industrial solutions to service and support, the ambition has always been to create real added value and help customers succeed in their projects, every single day.

As the organization grew, it became increasingly clear that internal management needed to evolve at the same pace. With 21 sites and a large workforce, the need for consistency, structure, and shared ways of working increased in order to ensure the same high quality across the entire organization.

A decisive transformation journey toward digital daily management

For many years, Swecon lacked a unified structure for how daily operations were managed across its 21 sites nationwide. Key metrics and important information were documented manually on whiteboards, meaning that information was never presented in real time and was not always accurate. This way of working was both time-consuming and unclear. Daily pulse meetings also varied between sites, without a clear and standardized routine, making it difficult to understand and compare information across different units.

As the need for a more cohesive and efficient way of working became increasingly evident, Swecon’s then Lean Manager began searching for digital support and discovered Boards on Fire. This marked the beginning of the journey toward a more structured, transparent, and efficient everyday operation. Since the implementation, the results have been clear.

Swecon Frees Up 7.5 Hours per Week from Deviation Management

Since implementing Boards on Fire, Swecon has gained a much clearer overview of staffing, work shifts, and employee well-being. Transparency has increased significantly—across workflows, knowledge sharing, and task status. Deviation and continuous improvement work has also become far more efficient.

Previously, each technician called the customer service desk daily to report any deviations. These were then compiled and sent back to the sites, a process that took 5–10 minutes per person and more than 1.5 hours in total for 20 technicians. This often resulted in long phone queues and, at times, idle machines in the workshop. Today, all of this is handled directly in Boards on Fire. Deviations, status updates, and planning are clearly visualized and can be followed in real time. In total, Swecon’s technicians now save 7.5 hours per week on deviation reporting alone.

In addition, Boards on Fire has significantly streamlined work and planning processes. During daily afternoon meetings, teams prepare the next day’s work in Boards on Fire, ensuring that everyone knows what applies from the very first meeting of the day. For example, if a deviation occurs during the day but cannot be resolved immediately due to a lack of materials, the team plans how to address the situation the following day. Several employees also use the system on their mobile phones to quickly report deviations directly on site, for instance, by taking a photo and updating information in real time.

With more than 300 technicians, including many new and younger employees, Boards on Fire has also become an effective tool for mentorship. By being able to follow ongoing work and tasks, the system helps create both confidence and continuous learning in everyday operations.

Smoother Planning and More Effective Communication

Beyond improvements in deviation and continuous improvement work, Boards on Fire has helped Swecon further develop its work and planning processes. During daily afternoon meetings, production managers use the system to prepare the next day’s work, ensuring that everyone knows what applies already at the first meeting of the day. This may include, for example, a deviation that occurs during the day but cannot be resolved immediately due to a lack of materials. In such cases, the team plans in advance how the situation will be handled the following day in order to avoid disruptions to the workflow.

Several managers also use the system on their mobile phones to quickly report deviations directly on site, for example, by taking a descriptive photo of the deviation and updating the information in real time. In short, Boards on Fire makes it easy to collect, visualize, and aggregate information, from individual workshops to the entire organization. With 21 sites and multiple technical and equipment units, this is a major advantage. The same applies to collaboration with Volvo:

– When Volvo, for example, informs us about new campaigns, our support team can quickly publish the information in Boards on Fire, and all sites immediately receive the same information, says Peter.

With more than 20 technicians and several new, younger employees, Boards on Fire has also become an effective tool for mentorship. By being able to follow ongoing work and tasks, such as deviations, collected in one place, the system helps create a sense of security and continuous learning in everyday operations.

A Tool That Engages the Entire Organization

The introduction of Boards on Fire has generated strong engagement among employees and made the organization’s development more visible and easier to follow. When pulse meetings in front of the boards are cancelled, it is quickly noticed.

– On the few occasions when a pulse meeting is cancelled, it’s immediately noticeable, employees want to follow the progress and access the clear and easily available information in Boards on Fire, Peter explains.

The digital way of working was initially introduced at the service sites, but interest in visual performance tracking has since spread throughout Swecon. Today, sales, quality and environment, HR, and support also use the tool. More and more functions want to work in a data-driven way, track their key metrics, and be part of the shared processes.

Digital Support for Lean Managers

In short, Boards on Fire has become a natural part of Swecon’s Lean work. Daily management, project planning, 5S, deviation handling, and continuous improvements all take place directly where the information resides in Boards on Fire. This makes it easier for Lean Managers and employees alike to work in a structured and more efficient way.

One concrete example is the notes module, which Swecon refers to as “Other Information.” It has evolved from a static feature into one that enables weekly follow-up, making it easy to identify improvement areas and share successful ways of working across the entire organization.

Future Visions

As Swecon continues to evolve, the demand for new features grows. The company is therefore exploring additional modules, such as 5S and Takt, to see how they might support management and follow-up in achieving set goals. At the same time, deviation management is being further developed through increased mobile usage, allowing deviations to be documented on site with clear photos.

Finally, Peter highlights the positive relationship with the Boards on Fire sales team and customer support. The support is perceived as close, responsive, and helpful, contributing significantly to the tool becoming so well integrated into daily operations.

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